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![]() MAKING DECISIONS AND NEGOTIATING DETAILS Introduction A common mistake of many first time job seekers is to define an offer by the amount of salary the employer extends. It is important to understand that "job offer" refers to a comprehensive package that can include everything from the particulars of the work to be performed to the location of the work setting. Salary is just one of many features of a job offer. Accepting a job offer with confidence and enthusiasm is the ultimate goal of the job search process. Ideally you will have the opportunity to entertain more than one or two offers simultaneously over a generous time frame. It is also ideal for you to have access to all the particulars that are important to your decision about each offer you receive. These ideal situations are rare. Instead it is typical for this phase of the search to be more complicated and less synchronized. You can sidestep the stress often associated with the decision to accept or decline an offer with a strategy of solid preparation techniques:
Developing Your Own Baseline Criteria In the early stages of your job search, as you begin to clarify and focus your broader career goals into specific employment targets, you are learning more and more about industry traits, working environments, and specific job duties. Throughout this research you are sizing up prospective opportunities to determine whether you possess the necessary skills and credentials to perform the job and whether the job description satisfies your career goals and interests. This is essential to determining "fit" that is, are you a good fit for the job, and is it a good fit for you? The research process, however, is incomplete if it doesnt also include your examination of the compensation standards and trends for each industry, job level, and work setting you are considering. Most government and public education positions are locked into non-negotiable salary ranges associated with degree level and experience. Otherwise, while it may vary from one geographic region to another, most employers expect you to negotiate the details of the offer. For entry-level positions the range of actual salary negotiation is rarely greater than 10%. To be absolutely sure it is appropriate for you to inquire about negotiating the salary portion of the offer, you would be wise to consult with your career counsellor. Market conditions can often alter the flexibility employers will exercise with their offers the shifting corresponds with hiring demand and the availability of candidates. This can even occur within the same recruiting season so it is important for you to stay abreast of the job market even while you are involved in the interview process. Your knowledge and understanding of the market as well as the particulars for your field and industry will be recognized and welcomed by prospective employers. It is not only smart and efficient to conduct this extra level of research while you are examining career options; it is fundamental to your job search strategy. During this research you should once again be reflecting on the values inventory that leads to your understanding of all that is important to you in a position beyond the work performed.
Tracking the Critical Factors While it may feel overwhelming to sort through all of the important aspects of each offer, this process is simplified by analysing a job offer in segments. First, consider the actual position:
Secondly, assess the organization for which you would be working:
Thirdly, take a close look at the prospective staff that will surround you:
Weve only touched on the many wide-ranging variables of a job offer, most of which can theoretically be negotiated for a final compensation package. One of your challenges will be to record the specific information you gather for each offer you receive in every category that is important to you. Clearly, many of the criteria you will include on your critical factors list are subjective and gathered through your first-hand observation during the interviewing process usually beyond the campus interview. You can also learn about many of these types of criteria through networking with current or former employees of an organization, but as with all of these subjective criteria, you must exercise caution and recognise that everyone has his or her own biases and interpretations of employment environments. All in all, determining the factors you consider most important before interviewing is your first step toward devising an effective tracking and analysis system. Immediately following each interview, record what you have learned about the particulars of the position. Most job seekers agree that a simple grid is the easiest way to capture this information and compare each firm to the others. List key factors in priority order across all the organizations as you interviewing with them, and then use those notes to populate a matrix like the one below for the offers you actually receive.
List the criteria you are Checkmarks in the cells indicate an offer weighing in the decision meets your criteria in the corresponding categories.
Extend the sophistication of this factor analysis by assigning weighted values to your criteria. For example, on a scale of one to ten, if the highest-ranking factor in your decision is job content/responsibilities, you can assign the value of ten (10) or less to each firms offer depending on how well it meets your ideal job fit. A flexible work schedule option may be a plus on your list, but not as important to you, so the highest value a companys offer could receive in this category may only be five (5). You will know which level of analysis is appropriate for your own decision-making; the important thing is to record and manage the information as you progress through your job search. Finding The Information You Need The process of determining what is important to your employment decision involves your pro-active approach to finding the answers. You must take charge of this data gathering. A passive expectation that the information will be presented to you as you proceed through interviews will leave you short-handed and ill prepared for making decisions that can alter the course of your professional life. In addition to the standard fare on compensation packages provided by most company websites and recruiters, a vast number of resources are available in print and on-line that can help you formulate realistic expectations for yourself. It is logical for you to first decide what compensation you really need. Before engaging in any salary communications with employers you should explore the possibilities and consider a number of scenarios. For this exercise, most job seekers like to start with the highest salary they think they can ask for without turning off prospective employers. In the actual process, this tends to result in candidates feeling that they are compromising more than they wanted to, which can lead to disappointment. A healthier tactic would be to start your thinking with your bottom line the lowest you can possibly accept and work your way upward through the options till you reach a target figure that is reasonable for an employer to consider. Basic to this exercise is some financial planning and the development of a personal budget. An excellent on-line tool to assist you with this activity is the Post-college Budget Guide developed by Edfund.org. You can calculate prospective budget scenarios and find a comprehensive checklist of expenses you should take into account at www.edwise.org. Now dont move too fast! Before you set your sights on that target, you need to take stock in your own value in the marketplace you are entering. Its time to be as objective as possible in totalling the worth of your credentials, your professional qualities, and your potential to deliver a prompt return on an employers investment. While this version of self-assessment is necessary, it cannot be done outside the context of your chosen employment field. So you must also gain an understanding of current compensation benchmarks for your general level of experience, your discipline, and your job and industry choices. Whether or not you are being paid fairly based on position, location, industry, planning date, experience, or organization size is extremely important. You need to know 1) where the data comes from, 2) how it is analyzed, 3) who uses the data, and 4) whether or not data is even available for the specific position(s) and location(s) you're considering. Typically your campus career centre will be the best source of collective salary data and compensation trends. Most career centres identify resources that cover pertinent employment categories, levels, and geographic regions for their particular graduates. In fact, your own browsing of job postings on your career centre Website will reveal a great deal of information about the range of current salaries by position type and level. Here are a few references that are widely recognised for their comprehensive salary data: Human Resources and Development Canada Statistics Canada / Perspectives on Labour and Income Business Sense Magazine The American Almanac of Jobs and Salaries US News & World Report Professional Associations and Trade Journals SalariesReview.com is a salary and wage, benefits and cost-of-living survey Internet site. SalariesReview.coms surveys are on-line, real time databases quite unlike any traditional surveys you might have used before. Data is gathered from non-copyrighted sources and inputs from on-line Internet participants. Inputted data is tested against a standard error for the population and, if within the acceptable range, it is included. SalariesReview.com offers detailed individual reports for $18.00. Nearly all of these sources have print and on-line versions of their data, but the Salary Wizard (at http://salary.com) and the Salary Calculator (at http://homefair.com) are two of the most popular American Websites for researching salaries. If your employment decision involves relocating, these and several other Web-based tools can be useful to determining how your salary will translate into another region. You can easily access an array of these sites through most any generic on-line search engine. Finally, it is important to offer some context for the area in which you are seeking employment. A soft job market weakens negotiation options, particularly at the entry level, as employers are confident they can fill their positions from an abundant applicant pool at prescribed salaries. Conversely, a robust labour market is accompanied by complexities that entry-level job seekers dont typically deal with. The competition for fresh, new talent, when fierce, brings a multitude of extras to the bargaining table, as firms are eager to make their offers more attractive than their competitors. Signing bonuses, stock or equity options, personal computing hardware and wireless phones, company vehicles, and assistance with home mortgages are just some of the items brought to the table for certain entry level candidates in the hottest fields. New Websites and resources emerge on an almost daily basis that assist with this type of recruitment flurry. If you find you are inundated with options that you didnt prepare for, your best bet is to seek the advice of a campus career counsellor. They can often reveal additional insight and references that will assist you with understanding these types of options. Winning Communications in the Negotiation Process So now youve done your homework and have a clear idea of what youre worth, what you need, and what you want in a job offer. Youre confident with your knowledge and comfortable because youre organized. The ball is in the employers court when it comes to initiating compensation discussions. You should not bring it up before the employer does, and it is better for you if the employer does not request your salary expectations or history at the onset. This happens, however, so no matter what you do, be honest. You know what you are worth to this prospective organization so phrase your salary interests in a wide corresponding range, with a positive, open communication style. This stage of the job search process produces some anxiety for many job seekers, but common sense should prevail because both you and the employer want this to work. Never forget that this organization wants to hire you! You and the employer mutually share the goal that you become a satisfied employee with his/her firm. Now is the time to put your knowledge, confidence, and communications skills into gear. Be pragmatic and stay collected. If you receive a verbal offer, indicate that you would like it in writing so that you can review it carefully. This will eliminate any risk that either party misconstrued the specific terms of the offer. At this juncture it is a good idea to consult with a mentor, trusted members of your job search network, and/or your career counsellor. A critical question you must ask yourself before engaging in any form of negotiation with a company is, "If they accommodate my requests, am I prepared to accept the position?" You should never pursue negotiations with an organization for a position that you are not sure you really want. Similarly, you should never feel pressured to accept an offer without having adequate time to consider it. It is perfectly reasonable to need ten days to two weeks to decide on a job offer, and it is unreasonable for a company to demand a response in less than a week. Upon closer review you may need some clarification or more specifications on particular points. Without delay, contact the employer and ask for the additional information. You are not the only one who wants you to be confident about your decision to accept or decline an offer the employer wants to know that if you join his/her firm, you havent assumed anything that may lead to an unexpected surprise after youre on the job. If you need more time to consider the offer, or you wish to buy some time to learn the results of other interviews youve had, simply request an extension of time before you must respond. These types of requests can be handled by phone, but you should always follow up on any change in the negotiations process with an e-mail confirming the details of the change. You should remain positive and open during discussions about salary, and you should expect to compromise. This may be disappointing, but it should not lead to an adversarial situation. Focus your side of the discussions on your positive traits and skills your potential value to the company. Refrain from conversation about what you need, or about budget planning with a constrained salary. Keep in mind that it is your responsibility to articulate why you are worth the added investment you seek from the employer. Lastly, once you determine that the employer has reached a limit on the salary offer, suggest alternative benefits that you previously identified as desirable. Dont hesitate to present something that is not in the companys portfolio of options. Look to the future can they promise an early performance review with consideration of a raise at that time? You have nothing to lose by demonstrating your creativity and good faith efforts to attaining a mutually rewarding contract. During this decision stage, you will be using the process of elimination and will decide to decline certain offers at different times. It is both prudent and professional to notify the employers as soon as possible to render your decision. Whether you initially make this contact by phone or in writing is usually predicated on the nature of your communications with the employer up to this point. You should ultimately confirm that youve declined an offer in writing (e-mail or print is acceptable.) Be polite, concise, and express gratitude for their interest and efforts to accommodate you during negotiations. You may find that sometime down the road, you will have business or perhaps even employment relationships with these organizations an extra measure of good communications at the onset of your career will serve you well in the future. Remember to notify your career centre staff about the offers you received, declined and accepted. This is how they will assist next years class of job seekers as they research compensation packages. One of the your most rewarding moments should be when you accept that first professional position with the organization that will launch your career! Youve negotiated a mutually beneficial contract for employment and all you have to do is let your new employer know. Again, the type of communications you and the employer have been utilising all along will determine whether this is via phone, in person, or in writing, but the acceptance should always be confirmed in writing. Congratulations! Conclusion Remember that your ultimate goal in the job search process is to accept a job offer with confidence and enthusiasm. The activities associated with decision-making and negotiation can be enjoyable and rewarding experiences if you follow these fundamental guidelines:
Across industries, most entry-level professional positions fall within a narrow range of compensation options that can be easily identified through a myriad of resources. As you acquire more employment experience, with each job transition you make, the band of compensation options broadens and diversifies. A strong foundation in recognising and assessing these factors of compensation in your first search for professional employment will provide dividends throughout your career as you face each new employment decision. Kathy L. Sims Revised and Edited for Canada by: Cherine Zananiri References: Career Guide, Career Center, The George Washington University, 1997. Career Guide, Career Center, University of California, Los Angeles, 2000. College Grad Job Hunter: Insider Techniques and Tactics for Finding a Top-Paying Entry Level Job, Brian Krueger, Adams Media Corporation, 1998. Dynamic Cover Letters for New Graduates, Katharine Hansen, Ten Speed Press, 1998. Dynamite Salary Negotiations: Know What You're Worth and Get It! Ronald L. Krannich, Caryl Rae Krannich (Contributor), Impact Publishers, Inc., 2000. Interviewing and Salary Negotiation: For Job Hunters, Career Changers, Consultants, and Freelancers, Kate Wendleton, Career Press, 1999.
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